Mediation and the Ombudsman: The New First Port of Call
By late 2026, landlords and tenants must engage with the Private Landlord Ombudsman before pursuing legal action. This mirrors social housing’s rules, where the Complaint Handling Code guides fast, fair dispute resolution.
The aim is to keep the courts from being clogged with cases that could be resolved by mediation. Compliance is mandatory. Similar to the Housing Ombudsman, the new system will require landlords to follow best complaint-handling practices. If a landlord deviates from the Code, they must give a detailed explanation and timeline for correction.
The Ombudsman will use a proportionate approach for small providers, recognising that not everyone has digital systems. Still, the main expectation holds. With this step required, the Act shifts eviction from a legal battle to a dialogue. Now, “day one” in court is only for last-resort cases.
Why Crown Luxury Homes?
In this new era, success or failure in property recovery depends on details. Crown Luxury Homes provides the strategy needed to navigate the Renters’ Rights Act confidently. We excel in Evidence Management. Our “compliance vault” holds timestamped, digital records for every repair, inspection, and message. In 2026, these records will become essential for success in the Digital Court Service.
We see that most evictions are really communication failures. Our team acts as a Professional Mediation buffer. We use our expertise to resolve disputes through the Ombudsman before they reach the courtroom.
We handle the immediate administrative tasks for you. This includes issuing the new Government Information Sheet to all tenants by the 31 May 2026 deadline. By handling these legal checkpoints, we keep you compliant and protect the value and stability of your investment. In a changing landscape, we provide the certainty you need.
Frequently Asked Questions
Q: Can I Still Evict a “Problem” Tenant?
Yes, but the burden of proof is now higher. Ground 14 (Anti-social Behaviour) still allows for immediate notice. However, the court requires strong evidence. You need a detailed log of incidents and witness statements. Crown Luxury Homes manages this to ensure your case is ready for a hearing.
Q: What Happens If I Want to Sell My Property?
You can use Ground 1A, which means giving tenants four months’ notice. This is only allowed after a tenancy’s first 12 months. If you intend to sell and then re-let the property within 12 months, you may face fines of up to £40,000 from the local authority.
Q: Will the new digital court system be faster?
The government says the process will be more streamlined. With “paper-only” accelerated possession gone, almost all cases need a hearing. Expect a backlog. The only way to speed up your claim is to submit a perfect application from the start. This is where our management expertise is most valuable.