A Step-by-Step Guide to Setting Up Your Utility Bills When Moving Home

Electricity and Gas

Ensuring your new home has power and heating when you move in is essential. Before the move, it is also essential to take steps to ensure a smooth transition.

Contact your current energy supplier and inform them of your move. In most cases, you will need to give at least 48 hours notice, but it is advisable to notify them as well in advance as possible. As soon as you know your move-in date, notify your energy suppliers of your leaving date.

Check if your current gas and electricity plans have an early exit fee; some suppliers may waive this in the case of a move, especially if you plan to continue using their services after your move. Your current supplier may ask if you want to set up with them at your new property.

You do not have to decide immediately; compare the best energy deals for your new property before deciding. Take your gas and electricity meter readings on your moving day and arrange to have your supplier send your final bill to your new address.

After the move, take meter readings on your first day and find out who your new energy supplier is. If you are still waiting for this information from the current tenants or landlord, you can find your gas supplier through the gas supplier online service, which can also provide you with your gas meter number at your new address. Alternatively, for gas supplier information, you can call the Meter Number Helpline on 0870 608 1524 (calls cost 7p per minute plus your phone company’s access charge).

Once you know your new suppliers, contact them to set up your new account. Provide them with your move-in date and meter readings to ensure accurate billing from the start. Compare energy tariffs to find the best deal for your new home. Websites like Uswitch or MoneySuperMarket can help you compare different suppliers and plans.

Water

Inform your current water supplier of your move and provide them with your move-out date. They will arrange for a final meter reading and send your final bill to your new address.

Find out who your new water supplier will be. In the UK, water suppliers are region-specific. You can find out who your new water supplier is by visiting the Water UK website or asking the previous occupants or your landlord.

Contact your new water supplier to set up your account. Provide them with your move-in date and meter readings, if applicable. Many newer properties have digital water meters, so your new water provider can take a reading on your move-in day for an accurate record.

Broadband and Phone

Before you move home, review your current broadband and phone contract to see if there are any early termination fees or if you can transfer your service to your new address without any financial penalties if you want to keep using their services.

Contact your provider to arrange the transfer if you can transfer your service. If not, notify them of your move and arrange for cancellation. It is easy to research and compare phone and broadband providers in your new area to find the best deal.

Consider factors such as speed, network reliability, and cost. Websites like Broadband Genie or Compare the Market can help you compare different providers and plans. Once you have chosen a provider, contact them to set up your new service. Schedule an installation date and ensure you have all the necessary equipment.

Council Tax

Before your move, inform your current local council of your move-out date. They will adjust your council tax bill accordingly and send any refunds or final bills to your new address.

After the move, you must register with your new council for council tax. Most councils now offer convenient online registration, so you can do this quickly and easily through the council’s website. Provide them with your move-in date and any other required information to set up your account.

Make a point to inquire about potential discounts or exemptions that could apply to you. For example, if all property occupants are full-time students, you might be eligible for a full exemption from council tax. Similarly, if you are the sole occupant of the property, you may be entitled to a 25% single-person discount.

Setting Up Utility Bills in a Rental Property

In rental properties within the UK, tenants are typically responsible for setting up and managing individual utility accounts such as electricity, gas, water, and broadband. These services are directly linked to the tenant’s usage and consumption.

However, landlords often take on the responsibility of arranging and managing communal services like building insurance or maintenance of shared spaces in multi-tenant properties or buildings with shared facilities. This ensures equitable cost distribution and efficient management of services essential for the entire property.

Understanding Your Tenancy Agreement

Before finalising any arrangements, thoroughly review your tenancy agreement. Pay particular attention to any clauses pertaining to utility bills. This document will outline whether specific utilities are included in your rent or if you are responsible for setting them up and managing them independently.

Understanding this distinction from the outset ensures a smooth transition into your new home and prevents any unexpected financial obligations.

Tips for Managing Utility Costs

When replacing old appliances, opt for energy-efficient models with high energy ratings. These appliances consume less electricity, leading to long-term savings on your energy bills. Maintaining a comfortable temperature doesn’t have to be expensive. Set your thermostat to a reasonable level (e.g., 18-21°C in winter, 24-26°C in summer) and consider reducing it further when you are away from home.

Opt for using Smart meters where possible. These provide real-time information on your energy consumption, helping you identify energy-hungry appliances and adjust your habits accordingly.

Consider bundling your broadband and phone services with a single provider to unlock potential discounts and simplify your bill payments. Be bold and ask your providers about available discounts or promotions. Loyalty can sometimes be rewarded with better rates or additional perks.

To help reduce your water consumption, simple additions like aerated showerheads and dual-flush toilets can significantly reduce your water bills without compromising your daily routines. Fixing leaks promptly, running dishwashers only when full, and turning off taps while brushing your teeth are small changes that can make a big difference on your water bill.

What to Do If You Encounter Issues

If you notice discrepancies on your bills, contact your provider immediately to rectify the errors and avoid overpayments. If you experience delays or unresponsiveness from your providers, escalate your concerns to a supervisor or manager to address your issues.

If you encounter challenges while switching providers, seek guidance from consumer organisations or regulatory bodies such as Ofgem or Ofwat. If you rent your home and encounter persistent issues, do not hesitate to contact your letting agent or landlord for further assistance.

Conclusion

Setting up your utility bills when moving home in the UK doesn’t have to be difficult. Following this step-by-step guide ensures a smooth transition into your new home with all essential services up and running.

Remember to notify your current suppliers, find out who your new suppliers are, and set up your new accounts promptly. Good planning and organisation allow you to enjoy your new home without utility-related worries.